FAQs

SECURITY AND CONFIDENTIALITY

Is the CarreRoyal.com website secure?

In order to guarantee secure payment, CarreRoyal.com uses SSL technology. Any information you communicate to us by the Internet is encrypted and protected. CarreRoyal.com works using SSL in order to ensure maximum security during transactions via the site.

PASSSWORD

How do I log in if I have lost/forgotten my password?

Simply go to “My Account” and click on “Lost Your Password?”
Next, enter the email you used when setting up your account or your username, and an e-mail guiding you to create a new password will be sent to you.

PAYMENT METHODS

Which payment methods are accepted by CarreRoyal.com?

Payment can be made with credit or debit cards (Visa, MasterCard), PayPal, or electronic funds transfers.
When you order, you can choose from the various options available.

DELIVERY

How is my order packed?

All of our orders are packed in a refined parcel, prepared with the utmost care. Carreroyal.com is the ideal site for your personal needs and for gift-giving.

Will my order be gift wrapped?

All orders are delivered in an Grey box wrapped in a ribbon.

Can I include a personalized gift message with my purchase?

When confirming your order, it is possible to include an accompanying card for a gift order. You can enter a message.

RETURNS

How can I return or exchange an item from the CarreRoyal.com website?

You may return any item ordered on the www.CarreRoyal.com website in the seven calendar days following its delivery date, in its original state and packing, accompanied by its invoice. Returns are FREE in Paris, France, and the European Union. Returns outside of this area are the customer’s responsibility.
In order to return an item, you must write to us via the section “Contact Us” or at the email address : contact@carreroyal.com.
Or by Phone, during working hours : +33 (0)5 63 34 10 12
The address of return shall be : CARRE ROYAL, 10 Bis rue de l’Artisanat, 81 300 Graulhet (France)